Frequently Asked Questions
Everything you need to know about styling your space with Froy.
How long will it take for my furniture to arrive?
Most items ship within 3-5 business days. Delivery times vary by location, but you can typically expect your order within 7-14 business days via our premium freight partners.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
Do you offer white-glove delivery services?
Yes, white-glove delivery is available for select oversized furniture pieces. This service includes room-of-choice placement, assembly, and removal of all packaging materials.
Are the colors on your website accurate to the physical product?
We strive for high-fidelity photography, but colors may vary slightly due to studio lighting or monitor settings. We recommend checking customer reviews for additional real-world photos.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, document it on the delivery receipt and contact our support team within 48 hours to initiate a replacement or claim.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you create your dream home now and pay over time.